Customer Support

A couple of years ago I was working in a support group for a local cable company with 3 other guys. If a customer had a problem with their bill one of us had to figure out what happened. So one morning one of the guys, Kirby, came in dying hungover. He was out drinking all night, he only got about 3 hours sleep and he looked like shit. He was hoping for a nice quiet day. But just as he got settled away our supervisor came in saying somebody was at the front desk with the cashier, Sherri, freaking out because his bill was wrong. Kirby got stuck with the problem and had to fix it up right away. So he started looking through the files and programs but he was too hungover to concentrate and couldn't figure out what happened. Our supervisor would come in every couple of minutes bugging him to see if he knew what was wrong. Kirby was getting more and more flustered with the whole thing. Once again the supervisor came in all pissed off and said, "Haven't you got it figured it out yet? Don't you know the customer is out at Sherri's desk?" and Kirby yells, "I don't care if the customer got his dick up Sherri's ass!"

I haven't seen Kirby in years but I'm sure he's doing fine wherever he ended up.

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